Runbook library
The runbooks your desk keeps rewriting.
83 procedures across 7 categories, written the way Junto runs them: plain-English steps that name the tool each step uses. No flowcharts, no Jinja. Copy one into Junto, Claude, or ChatGPT.
83 runbooks
CATEGORYRUNBOOKCONNECTS
Audit & ComplianceAudit Apple device inventory and assignment
Change ManagementCatch expiring certificates and domains
Client LifecycleBaseline a client's tenant health
Proactive MaintenanceCatch Apple devices drifting out of compliance
Security & Incident ResponseContain a reported phishing email
Support & TroubleshootingCheck for Microsoft 365 outages
System Hygiene & AdministrationCheck every client has a Slack channel
Audit & ComplianceAudit MFA and Conditional Access gaps
Change ManagementChange email security policy and verify it
Client LifecycleChase open quotes
Proactive MaintenanceChase unbooked scheduling requests
Security & Incident ResponseIsolate an endpoint with an active threat
Support & TroubleshootingDiagnose a slow computer
System Hygiene & AdministrationClean up stale device records
Audit & ComplianceAudit scheduling configuration
Change ManagementPilot and deploy software to a fleet
Client LifecycleDigest CSAT and NPS for a client
Proactive MaintenanceCheck a server's health before it fails
Security & Incident ResponseLock down a compromised Microsoft 365 account
Support & TroubleshootingFix a VPN that won't connect
System Hygiene & AdministrationFind devices missing an RMM agent
Audit & ComplianceAudit who is in shared client Slack channels
Change ManagementRoll out a Conditional Access policy safely
Client LifecycleOffboard a departing user securely
Proactive MaintenanceClear disk space on a full drive
Security & Incident ResponseRespond to a lost Apple device
Support & TroubleshootingFix Outlook that won't sync
System Hygiene & AdministrationFind unassigned and stale project tasks
Audit & ComplianceCatch Conditional Access policy drift
Change ManagementTurn a ticket into a project task
Client LifecycleOffboard a user from Google Workspace
Proactive MaintenanceFind devices behind on critical patches
Security & Incident ResponseReview quarantined mail and threats
Support & TroubleshootingFollow up on negative CSAT
System Hygiene & AdministrationFind wasted Microsoft 365 licenses
Audit & ComplianceCheck endpoints are enrolled in backup
Change ManagementVerify devices and sign-ins after maintenance
Client LifecycleOnboard a new hire in Google Workspace
Proactive MaintenanceFind endpoints missing antivirus agents
Security & Incident ResponseTriage a suspicious file or URL
Support & TroubleshootingReset a Microsoft 365 password
System Hygiene & AdministrationReconcile customers against accounting
Audit & ComplianceCheck quotes for pricing errors
Client LifecycleOnboard a new hire in Microsoft 365
Proactive MaintenanceFind servers overdue for a reboot
Support & TroubleshootingReview call volume and quality
System Hygiene & AdministrationReconcile endpoint counts across tools
Audit & ComplianceCheck SPF, DKIM and DMARC are healthy
Client LifecycleProvision a client's Slack channels
Proactive MaintenanceFlag servers running out of disk
Support & TroubleshootingSend a scheduling link from a ticket
System Hygiene & AdministrationReview backup retention and quota
Audit & ComplianceCheck ThreatLocker agents and maintenance mode
Client LifecycleScore a tenant's security posture
Proactive MaintenanceReport endpoint health across a fleet
Support & TroubleshootingSpot failed sign-ins and account lockouts
System Hygiene & AdministrationReview recurring revenue
Audit & ComplianceCheck who still owes security training
Client LifecycleSnapshot a new client's whole environment
Proactive MaintenanceReview denied application actions
System Hygiene & AdministrationReview SaaS backup accounts and billing
Audit & ComplianceFind endpoints with no backup coverage
Client LifecycleSummarize mail threats for a client
Proactive MaintenanceReview failed backup jobs
System Hygiene & AdministrationTriage application approval requests
Audit & ComplianceFind inactive accounts wasting licenses
Proactive MaintenanceReview hardware lifecycle and warranties
System Hygiene & AdministrationTrue up licenses against distributor billing
Audit & ComplianceFind inactive Google Workspace accounts and licenses
Proactive MaintenanceReview SD-WAN uplink health
System Hygiene & AdministrationVerify every device reports into the RMM
Audit & ComplianceFind users and admins without MFA
Proactive MaintenanceSweep network gear for alerts and outages
Audit & ComplianceLock down shared mailbox access
Proactive MaintenanceSweep overdue project tasks
Audit & ComplianceReport MFA enrollment across all users
Audit & ComplianceReview admin accounts and privileged access
Audit & ComplianceReview mail allow-list drift
Audit & ComplianceReview security training and phishing results
Audit & ComplianceReview technician CSAT performance
Audit & ComplianceReview vendor spend
Audit & ComplianceScan for suspicious mail forwarding rules
Audit & ComplianceSummarize monthly profit and loss