One platform. Two wins.
Explorer gives every tech an AI assistant across your entire stack. Ask questions, pull context, and take action without leaving the ticket. Your newest hire works like your most experienced tech from day one.
Finally see what is actually happening inside your service desk. Junto watches every closed ticket and surfaces what you would never have time to find: tickets falling through the cracks, patterns worth automating, and revenue hiding in your ticket data.
Triage. Resolve. Learn. Repeat.
Explorer
Your AI assistant across every tool in your stack. Ask questions, pull data, and take action from the web app, Slack, Teams, or directly inside ConnectWise.
Processors
18 AI processors run on every ticket automatically. Summarize, classify, prioritize, and route in under 30 seconds. No configuration required.
Advisor
Your helpdesk is not a cost center. It is an intelligence engine. Junto surfaces what to automate, what to document, what to fix, and where the revenue is.
Runbooks
No code, no flowcharts, no fragile automations. Describe what you want in plain language and Junto handles the rest across your entire stack.
Every ticket is automatically summarized, classified, prioritized, and routed in under 30 seconds.
Ticket #4521
"Outlook keeps crashing..."
Analyzing...
Executing...
Auto-Resolved!
Ask questions, pull data, and take action across your entire stack from one conversation.
Need my title changed to Senior Account Manager.
I found the user in Microsoft 365. Their current title is Account Manager. I can update it to Senior Account Manager.
Build runbooks with AI, publish with one click, schedule across your client base, and watch every step execute in real time.
Press Enter to send
From idea to automated workflow in minutes, with full visibility and control.
Junto resolves over 40% of service requests with a few clicks.
For everything else, Junto supercharges your techs.
Insights you always knew were there. Now it's surfaced.
Ticket Health
In-progress ticket patterns
Orphaned tickets with no updates in weeks. Diagnostic loops where the same issue keeps getting reopened. Junto flags them before your clients notice.
Automation
Runbooks & procedures
When the same fix shows up across multiple tickets, Junto recommends a new runbook or KB article so the next tech does not start from zero.
Config Fix
Configuration changes
A policy that was never applied. A threshold nobody set. Junto spots recurring issues tied to misconfigurations and flags them for review.
Revenue Signals
Projects from ticket data
EOL hardware generating repeat break-fix. Clients outgrowing their current setup. Junto surfaces upsell and migration opportunities from patterns in your ticket data.
Ticket closed
Outlook crash, routine fix
Pattern detected
3rd crash this month, all tied to oversized OST caches
Runbook created
Scheduled preventive runbook for OST cache management
KB updated
Drafted article with the 24 GB threshold
Revenue surfaced
Server 2012 R2 end of life, 6 related tickets. $8,500 migration project
A modern command center for every ticket
Granular permissions on tool use for human guardrails.
Live in three days
Plug in your stack
Go live
Operate at speed
Designed for multi-tenant MSP environments, with least-privilege and approvals built in.
Compliance
Multi-tenant by design
Built for MSPs, with tenant boundaries and secure defaults.
Isolated agents and permissions
Agents operate with scoped access, per tenant and per workflow.
Approvals for sensitive actions
Multi-step approvals for workflows and access requests.
Encryption everywhere
Data encrypted in transit and at rest.
SSO and SAML
Support SSO with SAML to fit existing identity policies.
Audit logs + RBAC
Detailed audit trails and role-based access for least privilege.
Ready for whatever shows up next
App integrations
