Junto resolves IT requests by turning your stack's context into technician-approved actions, following your MSP's workflows and client standards like a seasoned tech on your team.
Helpdesk Command Center for MSPs
AI Agents and Assistants
AI suggests next steps, techs approve, and execution is safe and auditable.
Runbooks
Capture client-specific workflows and handle multi-step tasks consistently, every time.
In-Stack
Keeps ConnectWise as the source of truth, auto-logging notes, time, and updates to cut admin per ticket.
Unified Context
Pull context from ConnectWise, NinjaOne, and Microsoft 365 so techs triage faster with fewer tabs and better first responses.
Create playbooks by writing, uploading, or generating from past tickets. Combine human steps with Junto-run actions across your stack, all with technician approval.
Activity
Tickets appear here when matched.
Required inputs:
- • Full name: {{user.full_name}}
- • Title: {{user.title}}
- • Manager: {{user.manager}}
- • Start date: {{user.start_date}}
Human checks:
- • Confirm role and access with manager
- • Confirm license tier
Agent-led actions:
- • M365: Create user, assign license
- • M365: Add to groups, initiate MFA
- • NinjaOne: Enroll device
Completion:
- • Log notes to {{request.ticket_id}}
Runbooks capture institutional knowledge and execute it consistently.
Junto resolves over 40% of service requests with a few clicks.
For everything elseyou lead, and junto is copilot.
A modern command center for every ticket
