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Insights for MSPs building with AI
Automation playbooks, integration guides, and operational strategies from the team building Junto.
Human-in-the-Loop AI: Why Full Automation Isn't the Answer for MSPs
AI can triage tickets in seconds, but should it act without approval? For MSPs managing client trust and SLAs, the answer is no. Here's the case for human-in-the-loop AI.
One Chat, Every Tool: How Junto Connects Your Entire MSP Stack
MSP technicians switch between 6-8 tools per ticket. Junto's General Assistant lets you query ConnectWise, NinjaOne, ITGlue, Sophos, Pax8, and M365 from one conversation.
Getting More Out of ITGlue: AI-Powered Documentation During Triage
MSPs invest hours in ITGlue documentation that technicians rarely find at the right moment. AI changes that by automatically surfacing relevant docs during ticket triage.
5 Runbooks Every MSP Should Automate First
Automation works best when you start with high-volume, well-defined processes. Here are the five runbooks that deliver the fastest ROI for MSPs.
Catching the Catchall: How AI Tames Your Spam-Filled Inbox Board
Your catchall inbox is a firehose of spam, vendor emails, and automated alerts that clog your ticket board. AI can close the junk and surface the real requests automatically.
Sophos + Junto: Faster Security Incident Response for MSPs
A Sophos alert tells you something happened. Junto tells you everything else — device context, user history, client requirements, and recommended next steps — in seconds.
Runbooks That Run Themselves: Standardizing MSP Operations with AI
Your best technician's process shouldn't live only in their head. Junto's runbook system turns tribal knowledge into structured, repeatable, AI-assisted workflows.
Optimizing Microsoft 365 Licenses Across Your Client Base
Unused M365 licenses silently drain your clients' budgets. Here's how to find them, right-size them, and turn license optimization into a recurring value conversation.
Why Your MSP's Ticket Queue Is a Bottleneck (And How AI Changes That)
Your ticket queue isn't just a list of tasks — it's the constraint that determines how fast you can grow. Here's how the manual triage loop creates the bottleneck, and how AI breaks it.
The Workstation Triage Script Your RMM Won't Give You
Most RMMs give you device info but not the full diagnostic picture. We built a comprehensive PowerShell triage script that collects CPU, RAM, disk, process, and system data — and paired it with AI to make the results actionable.
What Is MCP and Why Every MSP Should Care
MCP is the protocol that lets AI talk to your tools. For MSPs, that means connecting Claude or any AI to ConnectWise, NinjaOne, ITGlue, and your entire stack — without building custom integrations from scratch.
How AI Supercharges NinjaOne for MSPs
NinjaOne handles monitoring and management. AI handles the context. When you connect them, your techs stop switching tabs and start solving problems faster.
Upgrading ConnectWise with AI: What's Possible Without Migrating
ConnectWise is your backbone. AI makes it smarter. Here's what's possible when you layer AI on top of your PSA instead of replacing it.
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