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Frequently Asked Questions

Name: Junto
Rating: 4.9 (45 reviews)

Everything you need to know about Junto's AI-powered helpdesk for MSPs. Can't find what you're looking for? Reach out to our team.

What is Junto

AI & Automation

Integrations

Security & Control

Getting Started

Pricing & Plans

Support

Technical Questions

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Frequently Asked Questions

What is Junto

What is Junto and how does it help MSPs?

Is Junto an AI ticketing system?

How is Junto different from other MSP automation tools?

AI & Automation

Does Junto use ChatGPT or AI for ticket triage?

Can AI really handle MSP support tickets?

What is AI ticket triage?

Can I control what the AI does?

Integrations

Does Junto integrate with ConnectWise PSA?

Does Junto work with NinjaRMM / NinjaOne?

Can Junto access Microsoft 365?

Does Junto support Google Workspace?

What PSA tools does Junto support?

What RMM tools does Junto support?

Security & Control

Is Junto secure for MSP use?

Can I control which AI actions require approval?

What user roles does Junto support?

Getting Started

How do I set up Junto for my MSP?

How long does it take to set up Junto?

Do I need to replace my PSA to use Junto?

Is there a free trial?

Pricing & Plans

How much does Junto cost?

Is Junto priced per technician or per ticket?

Support

How do I get help with Junto?

Where can I request new features?

Technical Questions

What is a "Signal" in Junto?

What are Runbooks?

Does Junto support multiple clients/companies?

Can Junto handle after-hours tickets?

Still have questions?