Terms of Service

When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.

You are responsible for safeguarding the password and API credentials that you use to access the Service and for any activities or actions under your account.

You agree not to share your account credentials with any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Junto provides an AI-powered helpdesk command center for Managed Service Providers (MSPs). The Service integrates with third-party tools including PSA systems, RMM tools, and Microsoft 365 to provide ticket context, AI-powered recommendations, and workflow automation.

The Service integrates with third-party platforms including ConnectWise, NinjaOne, Microsoft 365, and others. Your use of these integrations is subject to the terms and conditions of those third-party services.

We are not responsible for the availability, accuracy, or functionality of third-party services. Changes to third-party APIs or services may affect the functionality of Junto.

You authorize Junto to access and process data from your connected integrations as necessary to provide the Service.

The Service includes AI-powered features that provide recommendations, analysis, and suggested actions. You acknowledge and agree that:

• AI outputs are suggestions and should be reviewed before action
• AI may produce inaccurate, incomplete, or inappropriate outputs
• You are responsible for reviewing and approving AI-suggested actions
• Junto does not guarantee the accuracy of AI-generated content
• You should not rely solely on AI outputs for critical decisions

The Service and its original content, features, and functionality are and will remain the exclusive property of Junto Platforms, Inc. and its licensors. The Service is protected by copyright, trademark, and other laws.

You retain ownership of any data you input into the Service. By using the Service, you grant us a limited license to process your data as necessary to provide the Service.

Certain features of the Service require payment. By subscribing to a paid plan, you agree to pay all applicable fees.

• Fees are billed in advance on a monthly or annual basis
• All fees are non-refundable except as required by law
• We may change pricing with 30 days notice
• Failure to pay may result in suspension or termination of your account

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

JUNTO DOES NOT WARRANT THAT:

• The Service will be uninterrupted, secure, or error-free
• The results obtained from the Service will be accurate or reliable
• The Service will meet your specific requirements
• Any errors in the Service will be corrected

YOU USE THE SERVICE AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JUNTO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or data
• Business interruption
• Cost of substitute services
• Damages arising from AI-generated recommendations or actions

IN NO EVENT SHALL JUNTO'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO JUNTO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATION OF LIABILITY, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

You agree to defend, indemnify, and hold harmless Junto Platforms, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your violation of any applicable laws or regulations
• Data you process through the Service

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach the Terms.

Upon termination:

• Your right to use the Service will immediately cease
• We may delete your account and associated data
• Provisions that by their nature should survive termination will survive (including ownership, warranty disclaimers, indemnity, and limitations of liability)

You may terminate your account at any time by contacting us at help@juntoai.com.

Our collection and use of personal information is described in our Privacy Policy.

For customers processing personal data of EU residents, we will enter into a Data Processing Agreement upon request.

We reserve the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.

We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

Any disputes arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Delaware.

You agree to waive any right to a jury trial or to participate in a class action lawsuit.

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

The failure of Junto to enforce any right or provision of these Terms will not be considered a waiver of those rights.

These Terms constitute the entire agreement between you and Junto regarding the Service and supersede all prior agreements and understandings.

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last Updated" date.

Your continued use of the Service after any changes constitutes acceptance of the new Terms.

If you have any questions about these Terms, please contact us: