Triage. Resolve. Learn. Repeat.

    Watch how Junto handles a ticket from the moment it hits the board to resolution, and what it learns along the way.

    ConnectWiseNinjaOneMicrosoft 365IT GlueSlackAddigyConnectWise RMMAuvikGoogleHuduSentinelOneSophos
    Triage Processor
    101 · Intake

    When a ticket hits the board, our agents go to work.

    junto · Ticket queue
    All channels
    Unassigned · 12Mine · 4All · 127
    Live
    MR
    Maya RodriguezCan't print to the floor copier
    It's been 20 min and the print queue just keeps growing...
    10:38 AM
    DC
    Devi ChenNew laptop request, start date Monday
    Our new hire Priya starts Monday. We'll need a laptop, M365 license...
    10:40 AM
    SG
    Sam GarciaVPN disconnects every 10 minutes
    Happens only from home, works fine at the office. Since Tuesday...
    10:32 AM
    Junto monitors your ticket queue in real time
    202 · Classify

    Catchalls are closed, real tickets classified.

    junto · Triage Agent
    Analyzing T-4521
    Catch-all / noise
    Marketing, auto-replies, bouncebacks, out-of-office. Junto closes these silently.
    Real service request
    A human needs help. Junto continues with full triage.
    Read subject + body
    Match sender + domain
    Classify intent
    Real request
    known contact · high-signal subject · confidence 96%
    Continue to enrichment
    303 · Enrich

    Category, priority, and budget updated.

    junto · Ticket T-4521 · Enrichment
    3 actions
    Category
    — unassigned —
    waiting...
    Priority
    P3 · Normal
    waiting...
    Budgeted time
    — not set —
    waiting...
    404 · Research

    Agent researches root cause.

    junto · Research Agent · T-4521
    Searching...
    NinjaOne
    NinjaOne· device state
    Microsoft 365
    Microsoft 365· sign-in logs
    IT Glue
    IT Glue· 2 docs found
    ConnectWise
    ConnectWise· 3 past tickets
    Internal KB· 1 article
    505 · Post an internal note

    Internal note posted to PSA with findings.

    ConnectWise · T-4521 · Notes
    Internal · visible to techs only
    Junto is writing an internal note...
    Triage complete · 10 minutes saved per ticket
    No-code automations anyone can build.

    Runbooks are plain markdown files with agent tools embedded. Run them on a schedule or triggered by a ticket. The time savings are only limited by your imagination. Finally, proactive work gets done.

    Runbook
    606 · Match a runbook

    If agent can solve, runbook proposed to Slack or Teams.

    Slack · #junto-approvals
    Runbook match: OUT-021
    Slack#junto-approvals· pinnacle-design
    J
    JuntoAPP10:42 AM
    Runbook match for T-4521 · Outlook keeps crashing on startup. Approve to run, or reply deny to dismiss.
    OUT-021 · Reset Outlook profile
    UserJordan Lee · Pinnacle Design
    Est. duration~4 min
    Tools usedNinjaOne, M365, ConnectWise
    Matchespattern TBL-2947 · 12 past resolutions
    Runbooks are plain markdown + tool calls
    No code · human-in-the-loop
    707 · Execute

    Runbook executes and logs back to the PSA.

    junto · Execution events · T-4521
    Logged to ticket in real time
    OUT-021 · Reset Outlook profileLive
    0/10 events
    Ticket resolved
    The ticket is closed. But what did we learn?

    Most tools stop at resolution. Junto keeps going, analyzing what was done, what could be automated, and what your client should be buying.

    Advisor
    808 · Improve

    Surfaces KB gaps, automation opportunities, config fixes, and ticket health.

    junto · Advisor · Improvements
    4 items found
    Documentation gap
    KB-0192 doesn’t mention the 24 GB OST threshold that triggered this crash. The article should be updated so the next tech catches it sooner.
    Automation opportunity
    Pattern detected: 3 Outlook crashes at Pinnacle this month, all tied to oversized OST caches. A scheduled runbook could prevent repeats.
    Config fix
    OST file size limit isn’t enforced via Group Policy for this tenant. Setting a 20 GB cap would prevent future cache bloat.
    Ticket health
    2 orphaned tickets found for Pinnacle Design with no updates in 14+ days. 1 ticket in a diagnostic loop (3 reopens, same issue).
    909 · Revenue

    Identifies upsell and expansion opportunities.

    junto · Advisor · Revenue
    1 opportunity found
    Revenue opportunity
    SRV-DC-01 (Windows Server 2012 R2) is EOL and experiencing chronic disk space exhaustion that forces repeated condition resets without resolution. The 6th recurrence in recent weeks indicates this server requires either migration to a supported OS, hardware upgrade, or a managed disk cleanup/monitoring service. This is impacting print server reliability and agent stability.
    Server migration project · Est. $8,500
    EOL hardware + OS · 6 repeat tickets · Pinnacle Design Co.

    Every resolved ticket makes the next one faster.

    Sharper triage, better docs, better runbooks, visible revenue opportunities. Compounding across your whole client base. See it against your actual PSA.

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