About Junto

AI command center for IT service delivery

Junto pulls the right context from your tools and turns repeatable work into technician-approved actions. Move faster without losing control.

Reduce tab switching with context from your existing stack
Execute actions with human approval and a clear audit trail
Write back notes and outcomes to the system of record

What we do

Junto helps MSPs and IT teams resolve tickets faster by bringing context and execution into one place. Instead of jumping between documentation, identity portals, and admin tools, technicians can pull the information they need and take the next step from a single workflow.

We combine retrieval of the right context with technician-in-the-loop execution. Junto can prepare actions across your stack, but nothing runs without human approval. That keeps teams in control while reducing the repetitive steps that slow down service delivery.

The result is simpler ticket handling, consistent operations, and work that is documented back to the system of record. Junto is designed to fit into the tools you already use, without forcing a process overhaul.

How it works

Step 1

Ask

Technicians request what they need in plain language from within the ticket workflow.

Step 2

Gather context

Junto pulls relevant details from connected tools and recent ticket history, then summarizes what matters.

Step 3

Approve

Junto recommends the next action and shows exactly what will happen. A technician reviews and approves.

Step 4

Execute + document

Junto carries out the approved step and writes the outcome back to the system of record, including notes and key details.

Trust and security

Junto is built for operational safety. Actions are always gated by human approval, and activity is designed to be auditable.

Security principles

Human approval required for execution
Role-based access and least-privilege permissions
Audit trail of actions and outcomes
Clear data handling and visibility into what is accessed

SOC 2 in progressSecurityPrivacyTermsStatus

Who we serve

Junto is built for MSPs and internal IT teams that manage high ticket volume across multiple tools.

Common workflows

Review Microsoft sign-in activity and summarize anomalies
Deploy scripts via Ninja with technician approval
Add and update users in Google Workspace, then document the change
Enrich tickets with the right context and recent history
Standardize repeatable workflows so outcomes stay consistent
Reduce time spent copying details between systems

Leadership

Reed Watne

CEO and Founder

Reed holds an MBA from UCLA and has 10 years of experience working in IT. He focuses on building practical automation that improves day-to-day service delivery.

LinkedIn →

Shawn Sachs

CTO

Shawn leads Junto's technical direction and platform architecture, with a focus on secure integrations and reliable execution inside real-world IT environments.