Privacy Policy

This Privacy Policy covers our treatment of personally identifiable information ("Personal Information") that we gather when you are accessing or using our Services. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

We do not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register for our Services. If you are under 13, please do not attempt to register for the Services or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any Personal Information to us or on the Services. In the event that we learn that we have collected Personal Information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at help@juntoai.com.

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience
• Provide AI-powered ticket analysis, recommendations, and automation
• Write back notes, time entries, and updates to your connected systems

We do not rent or sell your Personal Information to anyone. We share your information only in the following circumstances:

We implement appropriate technical and organizational measures to protect your Personal Information, including:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Secure credential storage for integrations

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We retain your Personal Information for as long as your account is active or as needed to provide you Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Integration data (tickets, notes, time entries) is processed in real-time and cached temporarily as needed to provide service functionality. We do not retain this data longer than necessary.

You have the following rights regarding your Personal Information:

• Access: Request a copy of the Personal Information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your Personal Information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to our processing of your Personal Information
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at help@juntoai.com.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• The right to know what Personal Information we collect, use, and disclose
• The right to request deletion of your Personal Information
• The right to opt-out of the sale of your Personal Information (note: we do not sell Personal Information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at help@juntoai.com.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your data in accordance with the General Data Protection Regulation (GDPR).

The Services are hosted in the United States. By using our Services, you consent to the transfer of your information to the U.S. and other countries which may have different data protection rules.

We rely on Standard Contractual Clauses and other lawful transfer mechanisms to transfer data internationally.

We use cookies and similar tracking technologies to collect and track information and to improve our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

Our Services may contain links to third-party websites or services that are not owned or controlled by Junto. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us: