Helpdesk Automation Benchmarks

Add team member

Get team member info

Remove team member

Update team member info

Get current account details

List companies

List devices for company

List policies

Get policy details

List NinjaOne users

Create NinjaOne user account

Get NinjaOne user details

Update NinjaOne user account

Reset NinjaOne user password

Get NinjaOne user roles

Update NinjaOne user roles/permissions

Assign roles to a user

Create alert for performance or security issue

List applications

Get application details

Install and configure legacy line-of-business application (no API, manual steps)

Troubleshoot application crash or error (collect logs, reproduce, vendor ticket)

License activation or re-host (manual portal steps, proof of entitlement)

Configure email client profile manually (legacy Outlook profile repair)

Set up VPN client profile (manual, QR or config import, test connectivity)

Browser troubleshooting and profile reset (cache, extensions, SSO test)

Manual macOS profile cleanup (keychain, certificates, MDM profile conflicts)

Install application without API support (manual installer, local admin, license entry, post-install configuration)

Troubleshoot legacy line-of-business app issue (config files, local cache, version mismatch, vendor handoff)

Decommission device and certify wipe

Image or autopilot enroll new device

Quote and spec laptop replacement

Receive and stage new device

List assets managed by Rewst, inventory sync checks

Get asset detail for troubleshooting and ownership

Update asset properties, assign user, update location

List managed IT assets

Get asset details

Update asset details (custom fields, client assignment)

Get asset lifecycle/health status

List warranties

Get warranty details

List assets

Create asset

Delete asset

Get asset details

Update asset

List groups

Create group

Delete group

Get group details

Update group

List licenses

Create license

List users

Create user

Delete user

Get user details

Update user

Quarterly physical inventory audit (scan tags, reconcile, exceptions list)

Collect and securely store retired equipment (wipe verification, chain of custody)

Pack and ship device to remote user (label, accessories, shipping documentation)

Receive returned device (intake, inspect, wipe, restock)

Run script on device

List available scripts

Check playbook execution status and results

Execute automation playbook for a standard request

List backed-up applications

List application users configured for backup

List backup jobs

Get backup job details

Run backup job now

Get history of backup runs

Get backup job status

List restore jobs

Initiate restore job

Get restore job details

Get restore job status

List storage accounts

List CloudAlly users

Create CloudAlly user

Delete CloudAlly user

Get CloudAlly user details

Update CloudAlly user

Reset CloudAlly user password

List backup devices

Get backup device details

Update device settings

List user groups

Create new user group

List group members

Update group members

Create new user

Delete user

Update user information/permissions

Check recent user activity

List devices associated with a user

Update user permissions

Reset user password

List roles assigned to a user