Who they are
Soaring Towers is a security-focused MSP that has bet early on AI, not just adopting it internally but using it to lead its own clients into a new way of working. Under owner Ryan Kane, the team runs lean and punches well above its weight by automating aggressively, with Junto-driven security audits running across dozens of client environments.
The challenge
For Ryan, the day-to-day was defined by manual friction. Data entry was so slow and cumbersome that it dragged down the whole operation, to the point where he found himself skipping steps. The manual research required just to start a ticket added up across every request. The real cost was not only time. As Ryan described it, the slow process meant “accepting a loss of opportunities.” When the friction of doing the work right is high enough, revenue and follow-through quietly slip through the cracks.
The solution: an automation engine
Where a bigger shop might throw headcount at volume, Soaring Towers throws automation. Junto became the team’s automation engine, executing hundreds of runbook-driven resolutions a month and putting the full context of every ticket at the technicians’ fingertips. The manual research that used to precede any real work now happens instantly. As Ryan put it, “in the blink of an eye, we know the entire picture of everything that’s going on.”
The impact showed up in a single moment: a technician read the Junto notes on a ticket and closed it out, with the answer, within two minutes. An ordinary tech performed like the most experienced one on the team, because the knowledge was already there. From there, Junto took over a widening set of work, from ticket research to QBR prep to building sales quotes with no data entry and no transcription errors. As Ryan put it, “I’m human, I make mistakes. Junto doesn’t.” Just as important, Soaring Towers is using that same automation to pull its own clients forward into AI-driven IT.