Automation

Your PIA automations, triggered from the ticket conversation.

A technician decides a ticket needs a password reset automation. Junto finds it in PIA, fills in the inputs, and runs it: one approval, no portal switch.

PIA is a robotic process automation platform built for MSPs, and many teams have a library of automations sitting behind a separate portal. Junto connects that library to the ticket workflow. The AI agent browses available automations, triggers the right one with the inputs the ticket calls for, and monitors execution progress until it completes. Company mapping keeps automations scoped to the right client. Technicians stay in the conversation and approve the action; PIA does the heavy lifting.

What this means for your team

Available PIA automations are browsable from within the ticket workflow
The AI agent fills in automation inputs from ticket context and runs them on approval
Execution progress is monitored until the automation completes
Company mapping scopes automations to the correct client
Existing PIA investments get used more because they are one approval away

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