Where do you even start
with automation?
Most MSPs know they should automate. They don't know what to automate first. NeoAgent gives you a workflow builder and says 'go.' Junto's Advisor analyzes every resolved ticket and tells you exactly where to start — then gives you the agentic tools to execute.
What changes with Junto
A workflow builder without a roadmap is just another tool to learn
You have 500 ticket types. Which ones first?
NeoAgent lets you build automations — but you decide what to build. Without data on what's eating your team's time, you're guessing. Most MSPs automate the wrong things first.
Complex setup before any value
NeoAgent requires workflow configuration, trigger setup, and ongoing maintenance. Weeks of onboarding before your first ticket is automated. Junto triages tickets the hour you connect.
Credit-based pricing punishes your busiest days
NeoAgent charges by credit consumption. Monday morning ticket surge? That's your most expensive day — or your AI stops working when credits run out.
Junto tells you what to automate. Then does it.
Junto's Advisor analyzes every resolved ticket and categorizes opportunities: configuration fixes, documentation gaps, automatable processes, and client upgrades. It builds your automation roadmap from real data — then gives you agentic AI to execute it.
AI triages every ticket in seconds
Classification, priority, device context from NinjaOne, documentation from ITGlue, user history from ConnectWise — all pulled automatically before your tech opens the ticket.
Runbooks execute real actions across your stack
Not flowcharts — actual steps that call Pax8, M365, NinjaOne, and ITGlue. Purchase a license, create a user, assign permissions, update documentation. Written in plain English, executed by AI, approved by your tech.
Query your entire stack in natural language
"What's going on with John's laptop at Acme Corp?" — Junto queries ConnectWise, NinjaOne, ITGlue, and M365 simultaneously and assembles the answer. No tab-switching. No memorizing which portal has what.
Live in under an hour
Connect your tools
Link ConnectWise PSA, your RMM, documentation platform, and security tools. OAuth setup — no custom config.
AI triages every ticket
Processors classify, enrich, route, and surface documentation automatically. Your board transforms.
Technicians approve & resolve
Review AI context, approve actions, resolve faster. Human judgment stays. Manual research disappears.