Hudu vs ITGlue: Which MSP Documentation Tool (And Why AI Changes the Answer)
6 min read
The Hudu vs ITGlue debate has been running in MSP communities for years. ITGlue was the default for a long time — the documentation platform everyone used because everyone else used it. Then Hudu showed up with lower pricing, a cleaner interface, and a self-hosted option, and suddenly MSPs had a real decision to make.
Both platforms store documentation. Both handle passwords, asset tracking, SOPs, and per-client knowledge bases. The feature gap has narrowed significantly since Hudu’s early days. So the decision comes down to a few specific factors — and one bigger question that most comparison articles miss entirely.
Hudu vs ITGlue: The Honest Feature Comparison
Pricing
This is where the conversation usually starts, and it’s Hudu’s strongest argument.
ITGlue charges per-user pricing that scales with your team size and asset count. Pricing has increased over the years, and many MSPs report bills in the $3,000-$6,000/year range for mid-size teams. Enterprise tiers go higher. Kaseya’s acquisition of ITGlue introduced bundling options that can reduce the per-unit cost if you’re already in the Kaseya ecosystem, but standalone pricing feels steep to many MSPs.
Hudu uses a flat-rate model based on company size. For most MSPs, Hudu costs 30-50% less than ITGlue annually. The self-hosted option eliminates the recurring SaaS fee entirely (you pay for the license and host it yourself), though you take on the hosting, backups, and update responsibility.
Winner: Hudu, clearly. It’s not close on price.
User Interface and Experience
ITGlue has improved its UI over the years, but it still carries the weight of being an older platform. Navigation works once you know where things are. The flexible asset layout system is powerful but can feel cluttered, especially for new techs who don’t know the organizational structure.
Hudu was built later and it shows. The interface is cleaner, faster, and more intuitive for new team members. The asset sidebar, quick-access cards, and client dashboard layout feel modern. Techs who’ve used both generally prefer Hudu’s day-to-day experience.
Winner: Hudu. Most teams find it easier to navigate.
Self-Hosted vs Cloud
ITGlue is cloud-only. Your data lives on Kaseya’s infrastructure. For most MSPs, this is fine. For MSPs with clients in regulated industries (healthcare, finance, government contracting) who need to demonstrate data sovereignty, cloud-only can be a compliance conversation.
Hudu offers both cloud-hosted and self-hosted options. Self-hosting means your documentation lives on your infrastructure — your server, your backups, your control. The trade-off is obvious: you’re responsible for uptime, updates, security patches, and disaster recovery. MSPs who are comfortable managing infrastructure (which should be all of them, given the business they’re in) often prefer the control.
Winner: Hudu if you value hosting options. Tie if you’re fine with cloud.
Integrations
ITGlue has deeper native integrations with the broader Kaseya ecosystem (ConnectWise Manage, BMS, VSA) and solid third-party integrations with tools like Datto, Auvik, and several RMMs. The API is mature and well-documented. Years of being the market leader means more tools have built ITGlue integrations.
Hudu has been catching up. The API is capable and well-maintained. Integrations with ConnectWise, Halo, Datto, and NinjaOne exist. But the total integration count is still smaller than ITGlue’s. If you rely on a specific niche integration that only exists for ITGlue, verify Hudu compatibility before committing.
Winner: ITGlue, by virtue of time in market. The gap is shrinking.
Password Management
Both platforms handle password storage, sharing, and OTP management. ITGlue’s password vault is mature and widely trusted. Hudu’s implementation covers the same ground with a cleaner interface. In practice, both work fine for the way MSPs actually use embedded passwords — pulling credentials during client work.
Winner: Tie. Both are adequate for MSP password management needs.
Migration Reality
If you’re currently on ITGlue and considering Hudu, the migration question matters more than any feature comparison.
Hudu has built migration tooling specifically for ITGlue imports. The community has created scripts and guides. But documentation migration is never clean. Formatting breaks. Asset relationships need rebuilding. Custom asset layouts don’t map one-to-one. Password imports require verification.
Budget 4-6 weeks for a thorough migration, with a dedicated person reviewing the results. Some MSPs run both platforms in parallel during the transition, which doubles the cost temporarily but reduces the risk of losing critical documentation.
The Comparison Table
| Dimension | ITGlue | Hudu |
|---|---|---|
| Pricing | Higher (per-user + asset tiers) | Lower (flat-rate, 30-50% less) |
| Hosting | Cloud only | Cloud or self-hosted |
| UI/UX | Functional but dated | Clean and modern |
| Integrations | Broader ecosystem | Catching up, API is solid |
| Password vault | Mature | Comparable |
| Asset management | Flexible custom layouts | Cleaner default layouts |
| API | Mature, well-documented | Capable, well-maintained |
| Migration from ITGlue | N/A | 4-6 weeks, tooling exists |
| Market position | Incumbent, Kaseya-owned | Challenger, independent |
Why AI Changes the Hudu vs ITGlue Answer
Here’s what every comparison article about these two platforms misses: the documentation tool matters less than whether your team can access the right docs during triage without manually searching.
Think about how documentation actually gets used in an MSP. A ticket comes in. The tech needs the client’s configuration details, the relevant SOP, and possibly credentials. They leave their ticket, open ITGlue or Hudu, search for the client, navigate to the right section, find the right article, and bring that context back to the ticket.
That workflow is identical in both platforms. Hudu’s search might be slightly faster. ITGlue’s organizational structure might be slightly more familiar. Neither eliminates the fundamental problem: your tech is manually searching for documentation on every ticket.
This is where Junto enters the picture — not as a documentation tool, but as the AI layer that sits on top of whichever documentation platform you choose.
Junto connects to both ITGlue and Hudu. When a ticket comes in, the AI reads the ticket, identifies the client and issue type, queries your documentation platform for relevant SOPs and configuration articles, and includes that context in the triage summary that posts to your tech’s workspace. The tech sees the relevant docs alongside the ticket without searching for them.
The documentation platform becomes a data source that AI queries automatically, rather than a tool your techs have to manually navigate 50 times a day.
So Which Should You Pick?
Choose ITGlue if:
- You’re already on it and the pricing is acceptable
- You rely on specific Kaseya ecosystem integrations
- Your team knows the organizational structure and migration disruption isn’t worth the savings
- You have complex custom asset layouts that would be painful to rebuild
Choose Hudu if:
- Pricing is a primary concern (and it’s a legitimate concern — the savings are real)
- You want self-hosting for compliance or control reasons
- You’re starting fresh or your ITGlue instance is messy enough that migration doubles as a cleanup project
- Your team prefers a modern UI and you value the independent vendor trajectory
Either way, add an AI layer:
- Whichever platform you choose, the highest-value addition isn’t a feature inside the documentation tool — it’s an AI system that queries your docs automatically during triage
- Junto connects to both ITGlue and Hudu, so your documentation choice doesn’t lock you into (or out of) the AI triage layer
- If you switch from ITGlue to Hudu later (or vice versa), Junto reconnects to the new platform — the triage experience stays the same
The Bottom Line
The Hudu vs ITGlue decision is real. Pricing, hosting, and UI differences matter. If you’re choosing between the two on their own merits, Hudu wins on price and experience while ITGlue wins on integration breadth and ecosystem inertia.
But if you step back and ask “what will actually make my techs faster,” the answer isn’t in the documentation platform. It’s in the layer that makes documentation accessible during the moment it matters — when a tech is triaging a ticket and needs context now, not after five minutes of searching.
Pick whichever documentation tool your team prefers. Then make sure AI can query it.
Want to see Junto pull docs from your ITGlue or Hudu instance during live triage? Book a demo — we’ll connect to your documentation platform and run it on real tickets.