Syncro Pricing in 2026: Plans, Limits, and the AI Gap

Syncro pricing is one of the easiest things to find in the MSP tool landscape. Unlike most competitors, Syncro publishes their plans and rates on their website. No “contact sales” wall. No bundles you have to decode. Just straightforward per-technician pricing with PSA and RMM included in every tier.

That transparency is a big part of Syncro’s appeal, especially for smaller MSPs tired of negotiating opaque enterprise contracts. But as your shop grows, the limits start to matter — and there’s an automation gap in every tier that no pricing page will tell you about.

Here’s the full breakdown of what each plan includes, where the ceilings are, and what to think about when you’re outgrowing Syncro but don’t want to blow up your stack.

Syncro’s 2026 Pricing Tiers

Syncro offers three tiers, all priced per technician per month. Every plan includes both PSA and RMM functionality — there’s no separate charge for each.

Core — $139/tech/month

The entry point. Includes:

• PSA with ticketing, time tracking, and invoicing
• RMM with remote access, scripting, and patch management
• Integrated billing with QuickBooks and Xero
• Customer portal
• 2,500 managed endpoints per account (not per tech)

This is the plan most solo operators and small MSPs start with. At $139/month for one tech, it’s hard to beat on pure cost. You get a functional PSA and RMM in one platform without signing a multi-year contract.

Team — $189/tech/month

Everything in Core, plus:

• Advanced reporting and custom dashboards
• SLA management
• Expanded automation policies
• Priority support
• 5,000 managed endpoints per account

The Team tier is where most MSPs land once they have 3-5 techs. The SLA management and reporting are necessary once you’re managing clients with contractual commitments, and the endpoint ceiling gives you room to grow.

Company — Custom pricing

For larger MSPs, Syncro offers a custom-priced tier with:

• Higher or unlimited endpoint caps
• Dedicated account management
• Custom integrations
• Advanced security features

You’ll need to talk to sales for this one, which somewhat undermines the transparency that makes Syncro attractive in the first place. But if you’re large enough to need this tier, you’re used to vendor negotiations.

What You Actually Pay

The sticker price is the real price — there’s no hidden implementation fee, no required onboarding package, no separate charge for the RMM component. That’s genuinely refreshing.

For a 5-tech MSP on the Team plan: $189 x 5 = $945/month. That covers PSA, RMM, remote access, scripting, patch management, and billing integration. Compare that to buying ConnectWise Manage plus ConnectWise Automate plus ScreenConnect separately — you’d be looking at $1,500-$2,500/month or more for roughly similar functionality.

Monthly billing with no long-term contract is another advantage. If Syncro stops working for you, you leave. No three-year lock-in, no aggressive auto-renewal clauses, no cancellation penalty. For MSPs who’ve been burned by vendor contracts, this alone is worth something.

Where Syncro Pricing Hits Its Limits

Endpoint ceilings

The 2,500-endpoint cap on Core and 5,000 on Team are account-wide limits, not per-technician. A growing MSP can hit these faster than expected.

Say you’re on Core with 3 techs. That’s $417/month. But you’re managing 2,400 endpoints across your client base. One new client with 200 endpoints pushes you over the cap. Now you’re either upgrading to Team ($567/month for the same 3 techs — a 36% increase) or negotiating a custom deal.

The endpoint ceiling isn’t a dealbreaker, but it’s the kind of limit that changes your effective per-tech cost as you scale. At 2,400 endpoints on Core, your cost is $0.17/endpoint/month. At 5,000 endpoints on Team with the same 3 techs, it drops to $0.11/endpoint/month. The math gets better as you grow into each tier, but worse right before you hit the cap.

Integration depth

Syncro integrates with the major tools — ITGlue, Hudu, Acronis, SentinelOne, Liongard — but the integration ecosystem is smaller than ConnectWise or Kaseya. If you rely heavily on third-party tools, check that your specific stack is supported before committing.

The API is available on all plans, which helps. But if a critical integration requires custom development, that’s time and cost the pricing page doesn’t reflect.

Reporting maturity

Core’s reporting is basic. Team’s is better. Neither matches the depth of ConnectWise Manage or Autotask for MSPs that need granular financial reporting, multi-dimensional SLA analysis, or executive dashboards. If reporting drives business decisions at your shop, evaluate this carefully during your trial.

The Gap That Syncro Pricing Doesn’t Cover

Here’s where this stops being a pricing article and starts being an operations one.

Syncro gives you a solid PSA and a solid RMM in one package at a fair price. What it doesn’t give you — what no PSA/RMM combo gives you — is intelligence.

No AI triage. Every ticket that arrives in Syncro sits in the queue until a human reads it, categorizes it, and decides what to do with it. That’s 8-15 minutes of context-gathering per ticket. For an MSP processing 50 tickets a day, that’s 6-12 hours of technician time spent just understanding problems before anyone starts solving them.

No runbook automation. You can build scripting policies in Syncro that run on endpoints, but that’s not the same as runbook automation. When a password reset ticket comes in, Syncro doesn’t check your documentation for the reset procedure, verify the user’s identity, execute the reset in M365, and update the ticket. A tech does all of that manually.

No cross-tool context. Syncro holds your ticket data and your RMM data in one place — that’s an advantage over split-stack setups. But when a user reports “my email is slow,” the tech still has to leave Syncro to check M365 admin, review recent changes in your documentation platform, and look at broader service health. The context exists across tools. Syncro doesn’t assemble it for you.

These aren’t Syncro failures. These are limitations of every PSA/RMM platform on the market. ConnectWise doesn’t do this either. Neither does Autotask or Halo or SuperOps. It’s a category gap, not a product gap.

But it’s the gap that determines most of your actual operating cost. Your PSA subscription is $945/month. The triage labor it doesn’t automate costs you $8,000-$15,000/month in technician time, depending on your ticket volume and team size.

Syncro Pricing vs. Alternatives

Platform	Model	Typical Cost (5 techs)	Includes
Syncro Team	$189/tech/month	$945/month	PSA + RMM
ConnectWise Manage + Automate	Per-user + per-endpoint	$1,500-$2,500/month	PSA + RMM (separate)
Halo PSA + NinjaOne	Per-user + per-endpoint	$1,200-$2,000/month	PSA + RMM (separate)
SuperOps	$79-$129/tech/month	$395-$645/month	PSA + RMM

Syncro is competitive. SuperOps undercuts on price but has a smaller ecosystem. ConnectWise and Halo+NinjaOne cost more but offer deeper functionality for larger, more complex operations.

Where Junto Fits

Junto doesn’t replace Syncro. It connects to it — and to every other tool in your stack.

When a ticket lands in Syncro, Junto reads it, pulls endpoint data from Syncro’s RMM, checks your documentation in ITGlue or Hudu, reviews the user’s M365 environment, and matches the issue against your configured runbooks. Straightforward issues get resolved automatically. Complex ones arrive on your tech’s screen with the diagnosis, context, and recommended steps already assembled.

Junto’s pricing is per-technician, flat monthly, no endpoint caps. It doesn’t scale with your client count. Adding 500 endpoints to your Syncro account doesn’t change your Junto bill — it just means more tickets handled by AI.

For MSPs on Syncro who feel like they’re outgrowing the platform, the question worth asking is: are you outgrowing Syncro’s capabilities, or are you outgrowing the manual triage process that every PSA requires?

If it’s the former, evaluate ConnectWise or Halo. Budget 3-6 months for migration and $10,000-$25,000 in transition costs.

If it’s the latter — if your real pain is that tickets sit in the queue, techs spend too long on context-gathering, and runbooks aren’t followed consistently — keep Syncro. Add the AI layer. Solve the actual problem without blowing up the stack that’s otherwise working fine.

The Bottom Line

Syncro pricing is fair, transparent, and hard to beat for small-to-mid MSPs who want PSA and RMM in one package without a long-term contract. The endpoint ceilings and reporting limitations are real but manageable for most shops under 5,000 endpoints.

The bigger question isn’t what Syncro costs. It’s what manual triage costs on top of whatever PSA you run. That’s the number that moves the needle — and it’s the number Junto changes.

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Running Syncro and want to see what AI triage looks like on your actual tickets? Book a demo — no migration, no disruption, just faster ticket resolution.