PSA

Your PSA stays the system of record. Junto makes it intelligent.

Name: Junto + ConnectWise PSA
Author: Junto

Every ticket that enters your queue gets triaged, enriched, and documented — before a technician touches it.

ConnectWise PSA is the backbone of most MSP operations, but it's also where time disappears. Technicians spend 30-40% of their day reading tickets, copying context between tabs, and logging notes after the fact. Junto connects directly to ConnectWise and turns that manual loop into an automated pipeline. Tickets sync in real time, triage happens in seconds, and notes write back to ConnectWise automatically. The ConnectWise Pod lets technicians work with Junto without ever leaving their PSA.

What this means for your team

Tickets are categorized, prioritized, and enriched with client context before a tech sees them

Time entries log automatically with accurate descriptions — no more end-of-day time reconciliation

Internal notes write back to ConnectWise so the ticket history stays complete

Technicians work from the ConnectWise Pod without switching to another app

New tickets from catchall inboxes are filtered, routed, or auto-closed based on content

Ready to connect ConnectWise PSA?

Setup takes minutes. Our docs walk you through every step.

View setup guide

See ConnectWise PSA + Junto in action

15-minute demo. We'll show you how Junto works with your ConnectWise PSA on real tickets.

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