RMM

Device context and remediation without opening another tab.

Name: Junto + ConnectWise RMM
Author: Junto

When a ticket comes in about a slow machine, Junto already knows the CPU is pegged, the disk is full, and the last patch failed.

Most tickets require a technician to open the RMM, find the device, and manually check what's going on. That context-gathering step takes 5-10 minutes per ticket and happens dozens of times a day. With ConnectWise RMM connected, Junto pulls device health, patch status, installed software, and performance metrics automatically during triage. When the fix is a script, Junto can schedule and run it with technician approval — no portal switching required.

What this means for your team

Device health appears in the triage summary the moment a ticket arrives

Technicians see CPU, memory, disk, and patch status without opening the RMM console

Remediation scripts run directly from the ticket workflow with one-click approval

Repeat issues surface automatically when the same device generates multiple alerts

New techs get the same device context a senior engineer would look up manually

Ready to connect ConnectWise RMM?

Setup takes minutes. Our docs walk you through every step.

View setup guide

See ConnectWise RMM + Junto in action

15-minute demo. We'll show you how Junto works with your ConnectWise RMM on real tickets.

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