Datto RMM
RMM

Device truth from Datto RMM, delivered into every ticket.

Before a technician opens the ticket, Junto has checked the device in Datto RMM: open alerts, patch status, antivirus state, and what changed recently.

Datto RMM knows the state of every endpoint you manage, but that knowledge usually costs a technician a portal login and several clicks per ticket. Junto pulls it automatically. During triage the AI agent looks up devices and sites, reviews open alerts, checks patch and antivirus status, audits hardware, and lists installed software. When the fix is an automation job or a reboot, Junto can run it with technician approval, so remediation happens from the ticket instead of another tab.

What this means for your team

Device and site lookups happen during triage, before a technician touches the ticket
Open alerts, patch status, and antivirus state appear in the ticket summary
Hardware audits and installed software lists answer 'what is on this machine' instantly
Automation jobs and reboots run with one approval, right from the workflow
Alert-driven tickets arrive with the device context already attached

Ready to connect Datto RMM?

Setup takes minutes. Our docs walk you through every step.

View setup guide

See Datto RMM + Junto in action

15-minute demo. We'll walk you through exactly how Junto works with Datto RMM.

Book a demo