RMM

Device context flows into every ticket automatically.

Name: Junto + NinjaOne
Author: Junto

A tech opens a ticket about a printer issue and immediately sees the device, its OS, its antivirus status, and three active alerts, without touching NinjaOne.

NinjaOne is where your device truth lives, but that truth doesn't help if a technician has to go find it for every ticket. Junto pulls device details, alerts, software inventory, and security status into the triage pipeline automatically. When the resolution requires running a script or checking a specific configuration, Junto handles the lookup and presents the information alongside the ticket. The technician decides and approves; Junto does the legwork.

What this means for your team

Device context is part of the ticket from the moment it arrives, no manual lookup

Active alerts and antivirus status surface during triage, not after escalation

Technicians can run NinjaOne scripts from within the ticket workflow

Software inventory checks happen instantly when users report application issues

Patch compliance gaps are flagged before they become incidents

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