Client procedures and notes, ready to use and update from the ticket.

Plenty of MSPs keep client procedures, account notes, and tribal knowledge in OneNote rather than a formal documentation tool. Junto connects to OneNote and reads notebooks, sections, and pages so that content becomes triage and runbook context, surfaced on the ticket when it's relevant instead of buried in a notebook nobody opens. When a ticket matches a documented procedure, the agent brings the steps forward; when a runbook needs a client-specific detail, it can pull it from the right page. Mapped notebooks can also sync into the knowledge base. When documentation needs an update, Junto can create a page or append content with approval, scoped to the client on the ticket.