Syncro
PSA

One connection covers both sides: PSA tickets and RMM devices.

A ticket comes in, and Junto already has the customer history from Syncro's PSA side and the device alerts from the RMM side. One integration, both halves.

Syncro combines PSA and RMM in one platform, and a single Junto connection turns on both. Your customers and tickets sync on connect and stay current through scheduled syncs and real-time webhooks. The AI agent works tickets end to end: it reads history, posts internal notes and customer replies, updates status and assignment, and logs time. During triage it can also pull device and alert data from Syncro's RMM side, so a ticket about a slow machine arrives with the device context already attached. Member and status mapping keep the agent's work aligned with how your Syncro tenant is actually set up.

What this means for your team

One API token connects both PSA and RMM capabilities at once
Tickets and customers stay current through webhooks plus a 15-minute sync cycle
The AI agent posts customer replies and internal notes directly in Syncro
Device and alert data from the RMM side appears during ticket triage
Status and member mapping keep agent updates consistent with your workflow

Ready to connect Syncro?

Setup takes minutes. Our docs walk you through every step.

View setup guide

See Syncro + Junto in action

15-minute demo. We'll walk you through exactly how Junto works with Syncro.

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